I spent 20 years in aviation operations — workforce management, scheduling, systems at scale. High stakes, fast moving, zero tolerance for processes that don't work. I was good at it. Really good at it.
When I left to support my family during a season that needed me more than any job could, I started as a VA. And what I kept seeing, over and over, was online business owners completely drowning in their own backend. Too many tools. No clear systems. No idea where to even start fixing it.
They were smart, capable people — but nobody had ever helped them get clear before they started building. I had 20 years of operations experience and could see exactly what was broken and exactly how to fix it.
That gap was so obvious to me I couldn't unsee it. So I stopped being a VA and became the person who solves the actual problem.
The tool I use to do it is Claude. Not because it's trendy — because when you give it the right context, it becomes the most capable operations partner a solo founder can have. Everything I teach is something I do. Every prompt I sell is one I built because I needed it myself.